Console repair questions
PS5, Xbox & console repair frequently asked questions
Answers to common questions about PS5 HDMI repair costs, Xbox HDMI repair, Nintendo Switch repairs, controller repairs, Norfolk appointments, UK mail-in service, diagnosis, turnaround and repair warranty.
How much does a PS5 HDMI port repair cost?
PS5 HDMI port repair starts from £60 at CyberConsoleRevive.
The final price depends on the condition of the HDMI connector, surrounding pads and traces, previous repair attempts and whether any additional HDMI circuitry has been affected.
Learn more about the repair process on our dedicated HDMI repair page, or view our current repair prices.
How much does an Xbox Series X or Series S HDMI repair cost?
Xbox Series X and Xbox Series S HDMI port repair starts from £60.
If the HDMI port is damaged, loose or has caused damage to the surrounding board, additional microsoldering or trace repair may be required before the final price can be confirmed.
Visit our HDMI repair service page for information about Xbox HDMI replacement, diagnosis and testing.
Do you repair PS5 HDMI ports?
Yes. CyberConsoleRevive provides PS5 HDMI port replacement and diagnosis for consoles with damaged HDMI ports, no display, black-screen faults, intermittent picture or other HDMI-related problems.
If the HDMI connector itself is not the cause of the fault, further board-level diagnosis may be required.
Read more about our PS5 HDMI repair service.
Do you repair Xbox Series X and Series S HDMI ports?
Yes. We repair HDMI port faults on supported Xbox Series X and Xbox Series S consoles, including damaged ports, no-display faults, intermittent video and related HDMI circuitry problems.
Read more about our Xbox HDMI repair service.
What causes a PS5 to have no display?
A PS5 no-display fault can be caused by a damaged HDMI port, damaged HDMI pads or traces, HDMI-related components or another board-level fault.
A damaged HDMI port is common, but it is not always the cause. Diagnosis may be needed before the correct repair can be confirmed.
What are the signs of a damaged HDMI port?
Common HDMI port symptoms include no picture, intermittent video, distorted output, a loose cable connection or visible physical damage inside the HDMI socket.
If the console powers on normally but produces no display, the HDMI connector and surrounding circuitry can be inspected.
Visit our HDMI repair page for more information about inspection, replacement and testing.
How long does a console repair take?
Turnaround depends on the fault, parts availability and current workload.
Common repairs may take a few working days, while board-level faults, liquid damage or difficult diagnostics can take longer.
An estimated timeframe will be provided after initial discussion or inspection where possible.
Is console diagnosis free?
Initial contact and discussion about the reported fault are free.
Where a diagnostic or inspection charge applies, it will be communicated in advance.
That charge may still be payable if detailed inspection has been completed and the repair is declined, no fault is found, or the device is considered uneconomical or impractical to repair.
Do you repair liquid-damaged consoles?
Yes. Liquid-damaged PS5, Xbox Series X|S and Nintendo Switch consoles can be assessed and repaired where viable.
Liquid damage can cause hidden corrosion, additional faults and later component failure.
Warranty limitations may therefore apply to failures caused by pre-existing or continuing liquid damage. Your statutory rights are unaffected.
Do I need an appointment for console repair in Norfolk?
Yes. CyberConsoleRevive operates by appointment only for local drop-off and collection in Norfolk.
Please contact us and wait for confirmation before bringing a console or controller for repair.
Can I post my PS5, Xbox or Nintendo Switch for repair?
Yes. UK mail-in repairs are available for supported PS5, Xbox Series X|S, Nintendo Switch consoles and controllers.
Please start a repair request and wait for packing and posting instructions before sending your device.
Customers are responsible for securely packaging the device and should consider suitable transit insurance.
Do you repair Nintendo Switch charging ports?
Yes. Nintendo Switch USB-C charging port repair is available from £60.
We can also diagnose charging faults, no-power faults, dock-output problems and selected board-level issues.
My Nintendo Switch will not charge. Is the USB-C port faulty?
It may be, but a charging fault is not always caused by the USB-C connector itself.
Charging problems can also be caused by board-level components or other electrical faults, so diagnosis may be required before the correct repair can be confirmed.
Do you repair controller stick drift?
Yes. Analogue stick drift repair is available for supported PlayStation, Xbox and Nintendo controllers, with guide prices starting from £20.
Do you repair other controller faults?
Selected controller repairs are available for supported PlayStation, Xbox and Nintendo controllers.
These can include analogue stick faults, button problems, charging issues and other repairable hardware faults.
What warranty do I receive?
Eligible repairs will include the warranty confirmed for the specific repair.
The repair warranty normally applies only to the repaired fault and does not cover unrelated faults, accidental damage, misuse, tampering by another person, further liquid exposure or damage occurring after the device has been returned.
Some repairs may have different or limited warranty terms, particularly where liquid damage, severe corrosion or unusual board damage is involved.
Any applicable warranty terms will be confirmed with the repair. Nothing in the repair warranty affects your statutory rights.
Will I be charged before repair work starts?
Chargeable repair work will not normally begin until the work and price have been discussed and approved.
Guide prices and remote estimates are not guaranteed final prices because additional faults, corrosion, damaged traces, previous repair attempts or parts availability may affect the final cost.
Additional chargeable work will not be completed without customer approval.
Are the repair prices on the website fixed?
Prices marked “From” are guide starting prices rather than guaranteed final prices.
The final quotation is confirmed after diagnosis or inspection where required and before additional chargeable work begins.
What happens if my console cannot be repaired?
If a repair is not practical or economical, CyberConsoleRevive will explain the outcome and any applicable diagnostic or inspection charge that was communicated in advance.
No additional repair work will be carried out without your approval.
Should I back up my data before console repair?
Yes, where reasonably possible.
Some diagnostic and repair procedures may involve firmware updates, resets or software reinstallation.
Customers should not rely on a repair service as a substitute for maintaining appropriate backups.
How can I check the status of my repair?
Use the Repair status page and enter your CyberConsoleRevive job number together with the last four digits of the phone number used when booking.
Both entries must match before repair information is displayed.
Still need help?
Tell us about your console fault
If your question is not covered here, send a repair request and describe what your PS5, Xbox Series X|S, Nintendo Switch or controller is doing.
We can then advise on the next step and whether local drop-off or UK mail-in repair is suitable.