Helpful answers
Frequently asked questions
Common information about appointments, diagnosis, turnaround, mail-in repairs and warranty.
How long does a repair take?
Turnaround depends on the fault, parts availability and current workload. You will receive an estimated timeframe after initial contact or inspection.
Is diagnosis free?
The initial conversation is free. A diagnostic fee may apply if detailed inspection is completed and the repair is declined or no repair proceeds.
Do you repair liquid damage?
Water- or liquid-damaged devices can be assessed and repaired to the best of our capability, but hidden corrosion may remain and no warranty is provided on these repairs.
Do I need an appointment?
Yes. PixelFixRepair is appointment-only. Please contact us before drop-off.
Can I post my console?
Yes. Mail-in repairs are available. Wait for packing and posting instructions before sending a device.
What warranty do I receive?
Any warranty applies only to the repaired fault and is subject to the full repair terms.
Will I be charged before work starts?
The final repair price is confirmed before chargeable repair work begins. Additional work is not completed without approval.